LinuxCon Europe + CloudOpen Europe

This presentation will describe an ITIL compliant solution stack which has been built following the request of a large HP corporate account wanting to manage its Data Centers with a set of Open Source tools. HP built this solution with the help of many FLOSS companies, by integrating their tools in a way which was providing a correct answer to cover the majors phases of an ITIL approach, sych as what was wanted by the customer. This solution is based on an integration of iTop (providing the services of a CMDB, CI, incidents, problems, requests and change management), Centreon (providing the services of event management) and Fusion Inventory (providing the services of asset and inventory management). This presentation wil detail the architecture setup, will explain the ITIL functions provided by this integration, as well as the major strong points brought by each tool & customer feedback